Plain English by design, your rights are not hidden in jargon. Last updated: 17 June 2026.
Qome ("we", "us") operates qome.co.uk, a UK platform for planning, pricing and tracking home renovation and for finding local tradespeople. Qome is the data controller for the personal data described here. We are Qome Ltd, company number 17295046, registered office Suite RA01, 195-197 Wood Street, London, E17 3NU. Contact: support@qome.co.uk.
Account data, name, email, password (stored hashed), account type and settings. Plan data, the projects, budgets, reminders and notes you create; these are yours and are private to your account unless you share them. Tradesperson business data, business name, services, service area, photos, accreditations and review links added to a profile; public profiles are, by design, public. Seeded listing data, basic business information compiled from public registers (such as Companies House and accreditation registers) to create unclaimed directory listings; our lawful basis is legitimate interests, and businesses can claim, correct or request removal of their listing. Payment data, handled by our payment processor; we never see or store full card numbers. Technical data, device, browser, IP address and usage patterns, used to keep Qome secure and improve it.
To provide the service you signed up for (contract); to secure accounts, prevent fraud and improve Qome (legitimate interests); to send service messages such as receipts and important changes (contract / legal obligation); to send optional product updates only with your consent, which you can withdraw any time; and to meet legal obligations such as tax and accounting record-keeping.
We do not sell personal data. We do not pass homeowner contact details to tradespeople or anyone else as sales leads. We do not use your private plan data for advertising.
We share data only with the processors who run the platform for us, under contracts that restrict them to our instructions. Today, that's Stripe (payments), Supabase (database and account authentication), Resend (account verification and other transactional emails), Zoho (our support inbox) and, only if you've accepted analytics cookies, PostHog (analytics). We'll keep this list current as our suppliers change. If you click a sponsored placement on a free tradesperson listing and have accepted affiliate cookies, we share limited information about that click with our affiliate network, Awin, so they can credit any resulting purchase to Qome; Awin acts as an independent controller for that data, and its own privacy policy explains what it does with it. We may also use and share data where it is necessary to detect, prevent or investigate fraud, security issues or misuse of Qome, to enforce our terms, or to comply with the law and respond to lawful requests from authorities. A tradesperson's public profile is designed to be found: it may appear in search engine results and includes information such as business name, services, service area and reviews. If Qome is ever sold or restructured, data may transfer to the new operator under this policy's protections, and you would be notified.
Where a processor stores data outside the UK, we rely on UK adequacy regulations or the appropriate safeguards (such as the UK International Data Transfer Agreement).
Account and plan data is kept while your account is active, and deleted or anonymised within 30 days of account closure. Transaction records are kept for 6 years to meet tax law. Technical and security logs are kept for 90 days. Where it is necessary and proportionate to protect the integrity of the platform, we may retain a limited amount of data after an account or listing is closed, for example, to prevent a removed business from re-registering under a different identity, or to stop review manipulation.
Home Inspection (PGI) records, faults you log during a walkthrough, and any photo attached to them, are deleted, photo and record together, 30 days after being marked resolved. This is separate from your Renovation History, which is retained as part of your ongoing home record and is not subject to this deletion.
We use appropriate technical and organisational measures to protect your data, including encryption in transit, hashed passwords and access limited to the people who need it. No online service can be completely secure, but we have procedures for handling suspected data breaches, and where the law requires it we will notify you and the Information Commissioner's Office.
Under UK GDPR and the Data Protection Act 2018 you can: access a copy of your data; correct it; have it erased; restrict or object to processing; take your data elsewhere (portability); and withdraw consent where consent is the basis. Email support@qome.co.uk, we respond within one month and never charge for reasonable requests. If you're unhappy with how we've handled your personal data, you also have the right to complain, see Complaints below.
If you're unhappy with how we've handled your personal data, you have the right to complain to us directly. Email support@qome.co.uk, or write to us at our registered office above, telling us what the complaint is about. We'll acknowledge your complaint within 30 days of receiving it and investigate it without undue delay, keeping you informed of progress and letting you know the outcome. If you're still not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk, though the ICO will normally expect you to raise it with us first.
Qome is for adults arranging work on homes and is not directed at children under 18.
If this policy changes materially, we will tell you by email or in-app notice before the change takes effect.